BOOKING & CANCELLATION POLICY

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We require a £50 non refundable booking fee for all new client appointments and a £30 non refundable booking fee for top up appointments. This fee is redeemable from the treatment balance on the day.

Once we have received confirmation of your booking fee, we will then allocate a slot in the diary. Unfortunately, we cannot hold appointments until the booking fee has been sent.

To reschedule your appointment, we require a minimum of 72 hours’ notice. Your booking fee will be transferable if the required notice time is given. Should this not be the case, you will be asked for another booking fee which will not be redeemable from the treatment balance at the new appointment.

If you cancel your appointment due to having COVID-19 you will be asked to provide proof of your status. If you are unable to do this, you will be asked to pay £50 charge before any future bookings will be made. This not redeemable from the treatment balance on the day.

If you no show on the day of your appointment without prior notice, you will be asked to pay a £50 charge before any future bookings will be made. This not redeemable from the treatment balance on the day.

We also require a minimum of 72 hours notice to carry over training course fees.

If you are unable to give the required notice, and the balance of the course has already been paid, you will be asked to pay another booking fee to move if the course date.

Please note that we do not have a card machine in the clinic – please bring cash where possible

Thank you

THE BROW COW