Terms

BOOKING & CANCELLATION POLICY

We require a £50 non refundable booking fee for all new client appointments and a £30 non refundable booking fee for top up appointments. This fee is redeemable from the treatment balance on the day.

Once we have received confirmation of your booking fee we will then allocate a slot in the diary. Unfortunately we cannot hold appointments until the booking fee has been sent.

To reschedule your appointment, we require a minimum of 72 hours notice. Your booking fee will be transferable if the required notice time is given. Should this not be the case, you will be asked for another booking fee which will not redeemable from the treatment balance at the new appointment.

If you cancel your appointment due to having COVID-19 you will be asked to provide proof of your status. If you are unable to do this, you will be asked to pay a £50 charge before any future bookings will be made. This is not redeemable from the treatment balance on the day.

If you no show on the day of your appointment without prior notice, you will be asked to pay a £50 charge before any future bookings will be made. This is not redeemable from the treatment balance on the day.

Please note that we do not have a card machine in clinic – please bring cash where possible. Thank you. The Brow Cow

TRAINING COURSE BOOKING
& CANCELLATION POLICY

All booking fees for training courses are non refundable or transferable in any circumstances. 

Balance payments are to be made 14 days prior to your training with us. Should we not receive your balance payment, we reserve the right to offer your space to another student and your booking fee will be lost.

COVID-19  

If we need to change your training due to a local or national lockdown, your booking fee will be transferred over to a new date. Booking fee’s will remain non refundable but will be transferable.

If you need to change your training due to having a positive COVID-19 test, we will require a minimum of 48 hours notice for your booking fee to be carried over to a new date. If we do not receive the required amount of notice, we reserve the right to offer the space to another student and you will lose the booking fee. You will also be asked to provide proof of your positive test. If you are unable to do this, you will lose your booking fee and your place on the course.

Thank you. The Brow Cow